Warranty and Return Policy

15-Day Genuine Discount Policy for Unopened and Unused Items

Important Notes:

Customers must provide clear photos or videos of the damaged or defective item, including the packaging before RMA support can be processed. Use good lighting and capture images from a moderate distance to ensure the issue is visible. File sizes should be under 2MB for submission through the Help Center.

Once the returned item is received and confirmed as defective, we will refund the return shipping cost based on a valid receipt (e.g., if the price is USD 25, the same amount will be refunded). If our technical team determines the item is not DOA (Dead on Arrival),  Oem Web Resolve will not reimburse the return shipping fee. Refunds for return shipping without a valid RMA receipt will not be accepted.

7-Day DOA Guarantee

If you receive a damaged or non-functional item, contact our Help Center for RMA support within 7 days of receipt. Once we receive the defective item, we will send a replacement at no additional cost (return shipping fees will also be reimbursed). If you prefer not to receive a replacement, you can request a full refund.

10-Day Defective Product Policy

For certain items, if a defect is identified within 10 days of delivery, you can return the item for a refund or exchange. Return shipping costs will not be covered for these cases.

Warranty Coverage and Exceptions

• Normal wear and tear, as well as damage caused during use, are not covered under warranty.
• All claims are subject to evaluation by our technical team.
• Return shipping costs will be the customer’s responsibility except for DOA cases.
• Replacements will be sent via Flat Rate Shipping; expedited options are available at an additional cost.
• Repairs or upgrades beyond warranty coverage, along with associated shipping costs, are the responsibility of the customer.

How to File a Warranty Claim

If you encounter an issue, follow these steps:

• Describe the problem in detail, including what happened, when, and how. Provide your full order number and product SKU.
• List any troubleshooting steps you have already attempted.
• Include the product code from the external packaging.
• Submit clear photos or videos of the defect(s) with good lighting.
• Note: Ensure all images/videos are clear and under good lighting conditions to help us verify the issue promptly.

Missing, Incorrect, or Mixed Items

Carefully inspect the package and contents before signing for it. If there’s an issue, contact the Help Center with your order number and SKU code. Provide a clear photo of the packaging, shipping labels, and the item(s) received.

Possible Resolutions:

• Missing items will be resent at no cost within the warranty period.
• Incorrect items can be refunded in full or exchanged.
• Oem Web Resolve may request the incorrect item be returned, with return shipping costs reimbursed upon receipt.

Refund Process

Refunds will be processed within 3-6 business days of receiving the returned item. Refund times depend on the payment method:

Credit Card Refunds: Depending on your card provider, they typically take 7-14 business days to reflect in your account.

Non-Refundable Transactions

• All sales are final unless stated otherwise.
• No refunds will be processed without proper verification.
• In cases of billing errors, contact us within 3 business days to request a refund.
• For further assistance, feel free to reach out to our Help Center. We are here to ensure a smooth and reliable service experience.

Disclaimer:

Oem Web Resolve is an independent, on-demand support provider and is not affiliated with any third-party brands unless explicitly stated. We have no association with these third-party companies. If your product is under warranty, technical assistance may also be available directly from the brand owner or their official website. The use of names, logos, and trademarks is strictly for reference purposes. Images are sourced from publicly available platforms.